Multi-Factor Authentication
In a world where everything is becoming more digital, and there are many online security risks, MFA is like a strong armor to protect your personal and business information. We will help you understand why you should use MFA, how it works, and the many advantages it offers, not just for Red Bull employees. Whether you're new to this concept or want to learn more, we're here to make MFA easy to understand and show you why it's so important for keeping your digital life safe.
What is multi-factor authentication?
Red Bull places great emphasis on the security of your user identity by using multi-factor authentication (MFA). This means confirming your identity with two essential authentication methods:
- Something You Know: This includes your password.
- Something You Have: This can be your Red Bull device or the Microsoft Authenticator app.
Whenever you try to access a Red Bull IT service from a personal or non-company device, you must use the Microsoft Authenticator app on your mobile device to authorize the login.
Watch in action
Why do I need the Microsoft Authenticator app?
You must have the Microsoft Authenticator app installed on your mobile device to access Red Bull IT services from personal devices not associated with the company. Registering for the Microsoft Authenticator app is crucial for several key reasons:
- Readiness: By having the Microsoft Authenticator app, you'll be well-prepared to access Red Bull IT services from non-company devices when the need arises.
- Enhanced Security: Your account gains an additional layer of protection against cybercriminals once you activate the Microsoft Authenticator app. Even if a cybercriminal attempts to guess or phish (steal) your password, they won't be able to infiltrate your Red Bull IT services.
- Login Detection: With the Microsoft Authenticator app activated, you can easily detect any unauthorized attempts to log in using your password. This adds an extra level of security to your account.
Prepare Your Laptop
This section is for laptop users (Windows / macOS). If you only have a mobile device at hand (Android / iOS), we recommend switching to For Mobile Only.
- Ensure you have your new Red Bull login name and password ready. It should look like this: @rblogin.net, @redbull.com (your business name is used as the account name).
- If you wish to change your password, please visit this link.
- If you do not know your password, please reach out to your manager or Red Bull contact person. Other than that contact Red Bull IT Support and ask them to open an IT support ticket on your behalf to reset your account password.
- Please provide/confirm an email address associated with your account where we can send you your temporary reset password.
In addition to your laptop, have your company or personal mobile device ready. Verify that the Microsoft Authenticator App is installed on your mobile device.
Download here:
Starting the registration
- Open this link in a private/incognito browser on your laptop.
- Sign in with your Red Bull email address and password. This will start the registration process.
Important: Make sure you use "Login with password or activate device" for the registration, otherwise you might get caught in a sign-in loop.
Completing the registration wizard steps
If you begin signing up on a Windows or macOS laptop, just follow these simple steps with your mobile device ready (installed Microsoft Authenticator):
- On your phone, skip the intro screens in the Authenticator App.
- Tap the "+" symbol in the top right and select Work or school account to open the QR code scanner.
- On your laptop, click Next to show a special QR code on your screen.
- Use your phone to scan this QR code with the Authenticator App.
- Go back to your laptop, click Next, and a test approval message will be sent to your phone.
- Open the notification on your phone and tap Approve.
- Finish the remaining steps on your laptop until the setup is complete.
Confirming the registration
If the setup was successful, the Authenticator app will display a 6-digit code in your account.
Within the next hour, the protection level for your account will be increased and re-authentication may be required for some apps.
Step-by-Step guide
Please use browser in private / incognito mode.
Congratulations! You finished the registration process. Your account should now be protected with multiple factors for all Red Bull services, Teams, Outlook, OneDrive, SharePoint, Planner, and other Microsoft 365 products!
Prepare Device with Windows 11
How to enroll your Windows 11 laptop
If you are receiving a Windows 11 laptop and need to enroll it yourself, please watch the following video for instructions on how to do this. Please note that you must first setup MFA; see the step-by-step instructions in For Mobile Only.
Watch in Action
Prepare Your Mobile Device
This section is for mobile users (IOS / Android) only. If you need to log in with your laptop, please visit For Laptop.
- Ensure you have your new Red Bull login name and password ready. It should look like this: @rblogin.net, @redbull.com (your business name is used as the account name).
- If you wish to change your password, please visit this link.
- If you do not know your password, please reach out to your manager or Red Bull contact person. Other than that contact Red Bull IT Support and ask them to open an IT support ticket on your behalf to reset your account password.
- Please provide/confirm an email address associated with your account where we can send you your temporary reset password.
Starting the registration
- Verify that the Microsoft Authenticator App is installed on your mobile device.
- Open this link in a private/incognito browser on your mobile device.
- Sign in with your Red Bull email address and password. This will start the registration process.
Important: Make sure you use "Login with password or activate device" for the registration, otherwise you might get caught in a sign-in loop.
Download here:
Completing the registration process
If you started the registration process from your mobile device, please follow these steps:
- Once you get to the pairing screen, tap Pair your account to the app. This will take you to the Authenticator app.
- No further steps are required in the app.
- Return to the browser and click Next.
- A test approval message will be sent to your device.
- Tap the notification and approve.
- Return to the browser again and complete the remaining steps until the process is finished.
Confirming the registration
If the setup was successful, the Authenticator app displays a 6-digit code in your account. Congratulations! You finished the registration process.
Step-by-Step guide
Please use browser in private / incognito mode.
Prepare Your New Mobile Device
How to replace your mobile device
If you receive a replacement mobile device and you still have access to your previous mobile device, follow the steps below to register your new mobile device for multi-factor authentication.
Important: Do not unregister your previous mobile device until your new mobile device has been registered.
Add your new device
- Verify that the Microsoft Authenticator App is installed on your new mobile device.
- Open this link in a private/incognito browser on your new mobile device.
- Sign in with your Red Bull email address and password.
Important: Make sure you use "Login with password or activate device" for the registration, otherwise you might get caught in a sign-in loop.
Download here:
Completing the registration process
- Authenticate via Authenticator on your previous, already registered mobile device, click Add sign-in method and choose Authenticator app.
- Once you get to the pairing screen, tap Pair your account to the app on your new mobile device. This will take you to the Authenticator app.
- No further steps are required in the app.
- Return to the browser and click Next.
- A test approval message will be sent to your device.
- Tap the notification and approve.
- Return to the browser again and complete the remaining steps until the process is finished.
- After you have registered your new mobile device, you can delete your old mobile device from the Security info list.
Note: In the mobile view, you cannot see the device name (e.g. iPhone 12) in the Authenticator app, but the lower version is always the older mobile device.
Step-by-Step guide
Please use browser in private / incognito mode.
Important: If you do not have access to your previous mobile device, please contact the Service Desk or your Local IT and have an ID document ready to verify your identity.
Frequently Asked Questions
Can I use my personal mobile device for the Microsoft Authenticator app?
Yes, you can. We recommend that you register all mobile devices that you use regularly. Please register your company and personal mobile device.
I do not want to install the Microsoft Authenticator app / I am not able to install an application on my mobile device at all. What should I do?
Red Bull employees and non-employees are required to use the Microsoft Authenticator app. Please contact IT Support if you have any questions or concerns.
How to register an additional mobile device for multi-factor?
To add an additional device: Open the following link in a private/incognito browser tab: link
Authenticate via Authenticator on the already registered mobile device, click Add sign-in method, and and choose Authenticator app. Follow the steps to add a new device.
What if the QR code scanner is not displayed in the Authenticator app?
When you try to add an account in the Authenticator app and it shows a Code and URL screen instead of the QR code scanner: Make sure the Authenticator app has access to your camera: Settings -> Authenticator -> Allow Camera.
Activation failed. What should I do?
When you try to add an account in the Authenticator app, the following error is shown: Make sure the Authenticator app has permission to send push notifications: Settings -> Authenticator -> Notifications.
After registering for MFA, I have to re-login to different Red Bull / Microsoft 365 services. Why?
A re-login is only required if you have authenticated to Microsoft 365 in the past using a password (1-factor) instead of "Login with company device". On a company-managed device, use "Login with Red Bull company device" whenever possible to ensure the best user experience (macOS users must confirm the keychain prompt once). Password login is only required on non-company devices or during MFA registration.
I have a new mobile device and cannot authenticate. What should I do?
If you still have your previous mobile device, please follow the steps in For Replaced Mobile. If you do not have access to your previous mobile device, please contact the Service Desk or your Local IT and have an ID document ready to verify your identity.
What should I pay attention to after registration?
Verify only your own sign-in requests with the Authenticator app. Never verify a sign-in request you did not trigger yourself! If in doubt, tap "Deny"!
Does registering a device mean that I agree to give Red Bull or Microsoft access to my device?
Registering a device gives your device access to Red Bull services and does not allow Red Bull access to your device. More information can be found here.